Privacy Policy

Privacy Policy

Last Updated: December 20, 2025

1. Introduction

Welcome to the Oxygen House website. Protecting your privacy is of utmost importance to us. This privacy policy explains how we collect, use, and protect your personal data when you visit our website www.oxygen-house.be or use our services (villas, lofts, wellness).

We process your data in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian legislation.

2. Data Controller

The entity responsible for the processing of your personal data is:

Oxygen-House SRL
Address: Stiggelstraat 2a, 1910 Berg (Kampenhout), Belgium
VAT/Company Registration: BE 0863.589.416
Email: info@oxygen-house.be
Phone: +32 16 65 12 78

Data Protection Officer (DPO):
Frank Maimouni
For any questions about your data, you can contact us using the email address above.

3. The Data We Collect

We collect only the data necessary for the proper functioning of our services.

A. Contact Forms and Reservations

When you fill out our contact form or request a reservation via email/phone, we collect:

  • First and Last Name

  • Email Address

  • Details of your message or reservation request

B. Gift Vouchers

When you order a gift voucher through our online form, we collect:

  • First and Last Name of the purchaser

  • Email Address

  • Postal Address (for sending or billing purposes)

  • Beneficiary details and voucher amount

C. Navigation Data (Cookies)

Our website uses cookies to improve your experience and analyze traffic via Google Analytics. This data includes:

  • Your IP Address (anonymized)

  • Your browser type and device

  • The pages you visit on our site

  • Duration of your visit

4. Why We Process Your Data? (Purposes)

We use your data for the following reasons:

  1. Client Management: To answer your questions, manage your reservations in our villas/lofts, and issue your gift vouchers.

  2. Billing and Payment: For tracking bank transfer payments and accounting purposes.

  3. Website Improvement: To understand how our visitors use the site through anonymous statistics (Google Analytics).

  4. Security: To protect our website and services against fraud or abuse.

We do not send newsletters and do not use your data for third-party advertising purposes.

5. Sharing of Data

Your data is treated confidentially and is never sold. It may be shared only with the following technical service providers, which are essential to our operations:

  • SiteGround (Hosting Provider): Your data is stored on secure servers located in Europe, in compliance with GDPR.

  • Google Analytics (Analytics): For visitor statistics.

  • Accounting/Banking Services: For mandatory invoice management and bank transfer verification.

No data transfers outside the European Economic Area occur without adequate security guarantees.

6. Data Retention

We retain your data only as long as necessary:

  • Contact and Reservation Data: Retained for 1 year after your last reservation or contact, to facilitate your future requests and manage client history.

  • Billing Data: Retained for 7 years, in compliance with Belgian legal and accounting obligations.

  • Google Analytics Data: Retained according to Google’s standard settings (usually 14 months) before being deleted or anonymized.

7. Your Rights

In accordance with the GDPR, you have the following rights regarding your data:

  • Right of Access: Know what data we hold about you.

  • Right to Rectification: Correct inaccurate data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data (except where the law requires us to keep it, e.g., invoices).

  • Right to Restrict Processing: Request to freeze the use of your data.

To exercise these rights, simply send an email to info@oxygen-house.be marked for the attention of Frank Maimouni.

8. Cookies

Our website uses technical cookies (necessary) and analytical cookies (Google Analytics).
On your first visit, a banner informs you of the use of cookies. You can configure your browser at any time to refuse cookies, although this may affect certain website functionalities.

9. Security

We implement technical security measures (HTTPS protocol, firewall, secure passwords) and organizational measures (access restricted to only necessary personnel) to protect your data against theft or loss.

10. Changes

This policy may be updated from time to time. The new version will be published on this page with the update date.

11. Contact

If you have questions about this privacy policy or our data processing practices, please contact us:

Oxygen-House SRL
Email: info@oxygen-house.be
Phone: +32 16 65 12 78